Cancellation, Refund & Return Policy

We want every customer to have a smooth shopping experience. Please review the following cancellation, modification, refund, and return terms before placing an order.

1. Order Cancellation

Please note that cancellation requests are not guaranteed. Orders may be processed at any time, and once an order has entered the shipping or fulfillment process, cancellation may no longer be possible.

To request a cancellation, please contact us at:

Please include your order number and the reason for your cancellation request.

2. No Refunds After Shipping

Once an order has been shipped or handed over to the courier, it cannot be canceled and a refund will not be issued for a cancellation request.

This does not affect your rights regarding products that arrive damaged, defective, or significantly different from their description.

3. Order Modifications

  • Requests to modify an order must be submitted within 24 hours of purchase.
  • Depending on the processing status of your order, we may be able to update details such as the shipping address, size, color, or other order information.
  • However, modifications cannot be guaranteed once the order has entered processing.
  • To request an order modification, contact:
  • Please provide your order number and the changes you would like to make.

4. Refund Policy

A refund may be considered in the following circumstances:

  1. Your order was not received.
  2. A cancellation request was submitted within the applicable 24-hour period and the order had not yet been processed.
  3. The product arrived defective or damaged.
  4. The product received is significantly different from the description provided on the website.

All refund requests are subject to review and verification.

5. Return Policy

Billionaire Studios you receive a defective, damaged, or significantly incorrect item, please contact us within 7 days of receiving your order.

Returned products should:

  • Be in their original condition.
  • Have all original tags attached.
  • Include the original packaging where applicable.
  • Not show signs of unnecessary use or damage caused after delivery.

We may request photographs or additional information to evaluate the condition of the item before approving a return.

6. Return Process

To request a return, contact us at:

Please provide your order number, details of the issue, and supporting photographs where appropriate.

Once your return is approved, we will provide instructions regarding the return process.

After the returned product is received and inspected, an approved refund will generally be processed within 5–7 business days.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

7. Contact Us

If you have any questions regarding cancellations, order modifications, returns, or refunds, please contact our customer support team at: info@billionairestudios.net

We recommend keeping your order number available so that we can assist you more efficiently.